Privacy policy for Infernoir.

What Information We Collect:

At Infernoir, we collect information about your browser, network, device, and the web pages you visited prior to visiting our site. This includes your IP address, and interaction details such as clicks, internal links, pages visited, scrolling, searches, and timestamps. For customers creating accounts, we also gather personal information such as billing and shipping addresses, order history, email address, name, and phone number. This data helps us enhance the checkout process and improve our customer service.

How We Use This Information:

The personal information we collect is used in accordance with our hosting provider Squarespace's policies and relevant legal standards. To streamline your checkout experience, we may use Google Places API suggestions to auto-complete shipping and billing addresses. We use this information to process your orders, provide support after sales, and share necessary details with third-party services for order fulfillment and site analytics. Customer emails and other relevant details are used for post-sale communications and updates.

Your Rights:

You can access, request deletion, or update your personal information. If you wish to exercise any of these rights, please get in touch with us at support@infernoir.com with the subject line "ACCESS INFORMATION," "REMOVE DATA," or "UPDATE."

Returns and Exchanges Policy:

As a burgeoning business specializing in exclusive streetwear, returns and exchanges significantly impact our operations. We offer a 50% refund for returns and a 25% refund for exchanges, allowing customers to receive a portion of their payment back as part of our commitment to satisfaction and craftsmanship.

Shipping and Handling:

All orders are processed through third-party services. Shipping times and processing can vary based on the specifics of the order and location, typically taking 2-2.5 weeks for processing and an additional 2 days to a week for shipping. We are aware of potential delays due to factors such as postal service staffing shortages and strive to provide timely updates regarding shipping.

Changes to this Policy:

Infernoir reserves the right to modify this policy at any time to reflect changes in our practices or legal requirements. We will provide notice of significant changes through our website or through direct communication.

By using this framework, your privacy and policies section not only maintains legal and ethical standards but also reflects the unique voice and ethos of "Infernoir," enhancing the overall coherence and appeal of your brand communication.